Why is my retreat center listing still not showing?

In this article, we'll walk you through the possible causes and steps you can take to get your retreat center listing up and running as quickly as possible.

1. Payment Pending

One of the main reasons your listing might not be visible is that the payment for the listing has not been completed or processed yet. We require a payment to be made before a listing becomes active. Here's what you can do:

• Double-Check Payment: Ensure that the payment information you provided is accurate, and there are sufficient funds to cover the listing fee. If you haven't proceeded to the payment and need help, here's the process on How to make a payment from the sponsor area.
• Payment Confirmation: Look for a payment confirmation email or notification from the platform. If you haven't received one, consider checking your spam folder as well.
• Contact Support: If you believe you've completed the payment but your listing is still not visible, contact us for assistance to help you resolve any issues.

2. Internal Approval Process

It might be going through an internal approval process by our platform. This is especially true if your listing involves certain sensitive content, requires verification, or needs to adhere to specific guidelines. Here's what you can do:

• Verification: If your listing requires verification (such as for authenticity or safety reasons), make sure you've provided all the necessary information.
• Be Patient: Understand that the internal approval process might take some time. Factors such as the volume of listings being reviewed and the complexity of your listing can impact the timeline.
• Contact Support: If you believe your listing should have been approved by now, reach out to our team for an update. We'll provide insights into the approval process and any potential issues that need to be addressed.

3. Technical Glitches

Sometimes, technical issues can cause a delay in your listing appearing on the platform. Here's what you can do:

• Refresh and Clear Cache: Sometimes, a simple refresh of the page can make your listing visible. Additionally, clearing your browser's cache and cookies might help resolve any display issues.
• Try Different Device or Browser: If the issue persists, try accessing the platform on a different device or using a different web browser to see if the listing appears there.
• Report the Issue: If you suspect a technical glitch, report the problem to customer support with details about your listing and the issues you're encountering.

Most of the time, the reason your listing is not showing up is either due to pending payment or an internal approval process. Make sure you've completed the payment process accurately and double-check our guidelines to ensure your listing adheres to their requirements. 

If you've addressed these aspects and your listing still isn't visible, don't hesitate to reach out to customer support for assistance.

Related Articles

• I need help updating / completing my retreat center listing
• Why is my retreat center listing showing as 85% complete?
• How to make your retreat center listing stand out

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